Here you'll find answers to the most important questions about your booking with Tickwell Travel.
Has the event date been confirmed?
At the start of the season, the leagues’ preliminary schedules are set. The exact match dates (day of the week and kickoff time) will be specified later depending on the country and league and are subject to change. Until the final schedule is released, please use the following guidelines for your travel planning:
• Germany: about 6–8 weeks in advance • England: about 6–8 weeks in advance • Italy: about 2 weeks in advance • Spain: about 2 weeks in advance • France: about 3–4 weeks in advance • Netherlands: about 4 months in advance
Cup finals and European Cup match days, among other events, are generally scheduled in advance.
Please always check the final date on the official website of the host club or the respective league. Last-minute changes are possible.
For concerts and other sporting events, the dates are usually already confirmed. However, please check the start time with the respective organizer.
How and when will I receive my tickets?
Your tickets are usually sent to you via email as e-tickets or mobile tickets 1–3 days before the event.
As a certified reseller and sub-agency of an official event organizer, we are bound by their availability schedule—which is usually just a few days before the event.
We are working to send you the tickets as soon as possible; depending on when they are approved, they may be delivered earlier.
Tipp: Bitte kontrollieren Sie auch den Spam-Ordner und halten Sie die bei der Buchung angegebene E-Mail-Adresse aktuell.
Where will we be seated at the event?
The seat section is displayed in the ticket details; the area marked in orange indicates where your seats are located.
If this section is unavailable at short notice, you will receive an upgrade to seats of equal or better quality at no additional cost.
Sitting Side by Side—Here's How: The number of adjacent seats depends on the specific event and the number of seats available.
• For multiple bookings, we will assign seats next to each other or close to each other whenever possible. • You can see the availability in the ticket details for the category you selected. • For group travel, we’re happy to assist you personally: Just send us an email or give us a call, and we’ll check seat availability and coordinate group requests so that everyone can sit together.
We want you to have a great time—feel free to reach out anytime!
What happens if the event is postponed or canceled?
Event Postponed – Here's How We Can Support You: • Your tickets remain valid for the new date—you don't need to do anything. • For hotels booked through us, we will arrange to reschedule your reservation for the new date. • Our team will contact you, clarify your preferences (e.g., arrival and departure dates), and confirm the revised reservation.
Event Canceled – Your Safety: • If the event is canceled without a rescheduled date, your tickets will be automatically canceled. • You will then receive a refund.
Hinweis: Bitte behalten Sie Ihre E-Mails im Blick – dort informieren wir Sie über alle nächsten Schritte.
Was your question not listed?
Please contact us—we'd be happy to assist you personally.
