Crystal Palace vs Shakhtar Donetsk (semi-final)

The leagues' preliminary schedules are set at the beginning of the season. The exact match dates (day of the week and kick-off time) are specified later, depending on the country/league, and are subject to change. The following guidelines apply to your travel planning until the final schedule is confirmed:

Germany: approx. 6–8 weeks in advance

England: approx. 6–8 weeks in advance

Italy: approx. 2 weeks in advance

Spain: approx. 2 weeks in advance

France: approx. 3–4 weeks in advance

Netherlands: approx. 4 months in advance

Cup finals and European Cup match days are usually fixed dates.

Please always check the final date on the official website of the host club or the respective league. Changes at short notice are possible.

For concerts and other sporting events, the event dates are usually already confirmed. However, please check the start time with the respective organizer.

Your tickets will usually be delivered by email as e-tickets or mobile tickets 1–3 days before the event.

As a certified reseller and sub-agency of official partner organizers, we are bound by their delivery times, which are usually a few days before the event.
We work to send you your tickets as quickly as possible; earlier delivery may be possible depending on approval.

Tip: Please also check your spam folder and keep the email address you provided when booking up to date.

Seating areas during booking
The seating area is shown in the ticket details; the area marked in orange indicates where your seats are located.
If this area is unavailable at short notice, you will receive an upgrade to equivalent or better seats at no extra cost.

Sitting next to each other – how it works
The number of adjacent seats depends on the event and the number of tickets available.

For multiple bookings, we will assign seats next to each other or close to each other whenever possible.

You can see the availability in the ticket details for your selected category.

We are happy to assist you personally with group travel: simply send us an email or give us a call, and we will check seat availability and coordinate group requests so that everyone can sit together.

We want you to have a great time—get in touch anytime!

Event postponed – how we support you

Your tickets remain valid for the new date – you do not need to do anything.

For hotels booked through us, we will organize the rebooking to the new date.

Our team will contact you, clarify your preferences (e.g., arrival and departure dates), and confirm the changed booking.

Event canceled – your security

If the event is canceled without a replacement date, your tickets will be automatically canceled.

You will then receive a refund.

Note: Please keep an eye on your emails – we will inform you about all the next steps there.